Satori Tech Solutions Inc. is committed to protecting your privacy.  This Privacy Policy discusses how Satori Tech Solutions Inc. collects, uses, maintains, and discloses information collected from our customers, website visitors, and individuals who contact us. 

Please review this Privacy Policy in conjunction with our Acceptable Use Policy (AUP) and your contract with Satori Tech Solutions Inc.  Satori offers some products and services that are provided by third parties (Third Party Products).  These Third Party Products may collect and use information in ways that differ from those set out in this privacy policy. 

We collect information from Users in many ways.  The purpose of this Privacy Policy is to provide Users with the understanding of what types of information we collect, how we treat it, and choices they may have related to this information.  Satori reserves the right to change our Privacy Policy at any time.  To make sure you have the most up to date information, please visit this page often.  If you have any questions regarding how a certain type of information is handled, please email us at:  support@satoritechsolutions.com.

Types of information we collect

Customer Record:  When Users become Customers, they provide us with their name, address, email, phone number, and credit card.  Users may also provide us with their fax number and company affiliation, or any other information they feel will be beneficial to their record. 

User Inquiries:  When Users contact us we may ask for information that allows us to contact them, validate the inquiry, and request specific information related to the reason they contacted us. 

Surveys:  Users and Customers may be offered the opportunity to respond to surveys, questionnaires, and other request for information in order to continue bringing our Customers the services they need.  The type of data that Users provide to us is set out in the survey request. 

Statistical Information:  All of our servers collect statistical information such as User's IP addresses, dates Users visit, computers Users are using, and operating system, among other data.

Cookies:  Our website uses cookies.  These data files are read by our server to determine whether Users have visited our site before, how often, the length of time and which pages Users view.  This is for our internal use only, and no information will be sold or distributed without your permission.

Tracking Software:  We may use software designed to track responses to our advertisements, other promotional activity as well as a User's movement through our site (Tracking Software).  This information is used to determine how easily users are able to navigate through our site as well as give us information in order to provide the best products and services for our customers. 

How we use the information we collect

Subpoenas and Other Demands for Information:  Satori Tech Solutions Inc. is required to comply with demands for information as directed by State, and Federal law.  Some examples of such demands include:  subpoenas, warrants, and civil discovery demands.  Information covered by our Privacy Policy may be disclosed following such a request if we determine, in our sole discretion, that such a disclosure is necessary or required.  We may also disclose this information if it is necessary or required to protect our interests, the interests of our customers, or in connection with the sale of our business. 

Customer Record:  We use the Customer Record to identify Users personally.  It is used throughout our business to provide services to Users.  Information in your Customer Record will only be shared with third parties if it is necessary to provide Third Party products to you.  However, information in the Customer Record related to payments, such as a User's credit card number, is only used to ensure we receive payment for services rendered. 

Customer Inquiries:  We use Customer Inquiry Information to identify Users personally.  It is used throughout our business to provide services to Users.  Customer Inquiry Information is shared with third parties in the following circumstances:  to identify and fix problems with services we provide when we are not capable of doing so ouselves. 

Survey Information:  We use Survey Information to identify Users personally.  We use it throughout our business to market new products and services to Users.  Customer Inquiry Information is shared with third parties in the following circumstances:  to identify and fix problems with services we provide when we are not capable of doing so ourselves.

Survey Information:  We use Survey Information to identify Users personally.  We use it throughout our business to market new products and services to Users.  Survey Information is not shared with third parties in ways that identify Users personally.  To the extent we share Survey information with third parties, it is done in aggregate.

Statistical Information:  We do not use Statistical Information to identify Users personally.  We use statistical information to operate our hardware and software, diagnose problems, and administer our website.  We may use aggregate information to modify the products and services we offer based on who is visiting our website, and what they are purchasing.

Cookies:  We may use Cookies to identify Users personally.  We use the information provided by cookies to change the way our website looks to Users; to keep Users logged in to certain areas of the website; to ensure continued connection to the Equipment; and to collect demographic data about where Users go on our website and how they behave.  Cookies used by our Equipment are used to track and log activities on the Equipment and our Network for security, network maintenance, and other related activities. 

Tracking Software:  We do not use Tracking Software to identify Users personally.  We use the information provided by Tracking Software to determine the effectiveness of our marketing programs; improve the functionality of our website; and to collect demographic data about where Users go on our website and how they behave. 

Data Retention and Security: 
We keep the information covered by this Privacy Policy indefinitely.  Information collected from our website is protected by SSL 128 bit encryption technology during  transmission.  Information kept by us in our business is protected using industry standard security measures.  Our employees are required to keep information covered by this Privacy Policy confidential-unless disclosure is authorized in this Privacy Policy, or Users.  No means of communication or information transmission or storage is totally secure.  Because of this, we are not responsible for loss corruption or unauthorized acquisition and use of information covered by this Privacy Policy, or for any resulting damages, including unauthorized acquisition and use.